HeyBro Privacy Policy & Terms of Service
Effective Date: March.11.2025
Last Updated: March.11.2025
Welcome to HeyBro! HeyBro ("we," "us," or "our") provides an AI-powered voice service designed to help users navigate life’s challenges in a judgment-free way. We value your privacy and want to be transparent about how we collect, use, and protect your information.
By accessing or using HeyBro, you acknowledge and agree to the following Privacy Policy and Terms of Service. If you do not agree, please discontinue use of our services immediately.
Privacy Policy
1. Information We Collect
By using HeyBro, you consent to us collecting and storing the following information:
- Call Data: We log call history, AI-generated recommendations, and general topics discussed to provide a personalized experience.
- Contact Information: Your phone number and email are collected to facilitate calls, follow-ups, and account-related communications.
- Usage Data: We track user interactions, session frequency, and engagement to improve our AI and services.
2. How We Use Your Information
By using HeyBro, you agree that we may:
- Call, text, and email you with updates, reminders, and support resources.
- Store past conversations to enhance your experience and track your progress.
- Use anonymized data for research, product development, and AI improvements.
3. Data Sharing & Security
- We do not sell, rent, or share your personal data with third parties for marketing or commercial purposes.
- We implement industry-standard security measures to protect your data from unauthorized access or misuse.
- However, no system is 100% secure, and we cannot guarantee absolute security. You use HeyBro at your own risk.
4. Your Choices & Opt-Out
- You can opt out of SMS or emails at any time by replying STOP to texts or clicking the unsubscribe link in emails.
- To request data deletion, email [insert contact email] with the subject "Data Removal Request."
5. Third-Party Services
HeyBro may use third-party services (e.g., analytics, cloud storage) to operate effectively. These providers are required to adhere to privacy and security standards, but we are not responsible for their policies or actions.
6. Changes to This Policy
We may update this Privacy Policy as needed. Changes will be posted on this page with an updated "Effective Date." Continued use of HeyBro after updates constitutes acceptance of the new policy.
For questions, contact us at hello@callheybro.com
Terms & Conditions
1. Acceptance of Terms
By accessing and using HeyBro, you agree to be bound by these Terms of Service. If you do not accept these terms, do not use HeyBro.
2. Description of Service
HeyBro provides AI-powered voice calls designed to help users navigate life’s challenges. HeyBro is not a licensed mental health provider, therapist, or medical professional. It is a general guidance tool meant for personal reflection and growth.
3. User Responsibilities
By using HeyBro, you agree that you:
- Are at least 13 years old (or have parental consent if under 18).
- Will not misuse the service (e.g., spamming, harassing others, attempting to manipulate AI responses).
- Will provide accurate contact information to receive calls and messages.
- Understand that HeyBro is not a substitute for professional medical or mental health advice.
4. No Professional or Medical Advice
- HeyBro is not a crisis service. If you are experiencing an emergency, call 911 or seek professional help.
- The AI’s guidance is based on algorithms and general wellness principles. It should not be relied upon for critical life decisions, legal matters, or medical diagnoses.
- HeyBro is not responsible for any actions you take based on AI recommendations. Use HeyBro at your own discretion.
5. Privacy & Data Use
- By using HeyBro, you consent to us storing and using call data, text messages, and emails to enhance the service.
- We will never sell or share your personal data with third parties for marketing.
- Full details on how we handle your data can be found in our [Privacy Policy] (linked above).
6. Limitation of Liability
To the fullest extent permitted by law:
- HeyBro is provided “as is” and “as available.” We do not guarantee that the service will be error-free or uninterrupted.
- We are not liable for any direct, indirect, incidental, or consequential damages arising from your use of HeyBro.
- You agree that HeyBro, its founders, employees, and affiliates are not responsible for any outcomes resulting from AI-generated guidance.
7. Modifications to Service & Terms
We reserve the right to:
- Modify or discontinue any part of HeyBro without notice.
- Update these Terms of Service at any time. Continued use of HeyBro constitutes acceptance of the updated terms.
8. Governing Law & Dispute Resolution
- These terms are governed by the laws of British Columbia, Canada, without regard to conflict-of-law principles.
- Any disputes will be resolved through binding arbitration in Vancouver, BC, Canada, rather than in court.
9. Contact Information
For any questions or concerns, contact us at hello@callheybro.com.
By using HeyBro, you acknowledge that you have read, understood, and agreed to this Privacy Policy and Terms of Service.
